General Questions
The item I wanted is now out of stock, what can I do?
Please Sign up for inventory restock notifications!
I am unsure what size to choose?
Please see Sizing chart in main menu
How can I find out about upcoming promotions?
Please sign up for email and texting notifications! you'll definitely love it!
Orders
Questions
Can I change or cancel my order?
No, Once an order is placed it goes directly to production. In the future please double check everything prior to placing the order.
How do I use promo code?
At Checkout, there is a place to type your promo code.
I have placed an order and didn't receive confirmation email?
Please email me at Cobrim25@gmail.com
Returns
Can I return a sale item?
No, we do not accept returns.
Do you accept refunds?
No, every item is made to order, once an order is placed we can not cancel or refund an order unless production issues.
Shipping
Can I track my parcel online?
Yes, If you download the shop app, you will get up to date information once your item leaves production.
My package is late, what do i do?
Once your item leaves PAc Brim Warehouse, it is on the carrier to deliver your item. pac brim is not responsible for Late packages, damaged packages or any other carrier issues, every package has insurance, Contact the carrier with the tracking information, they will fix the issue(s)
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